Cancellation & Refund Policy
Last Updated: November 2026. This policy governs engineering advisory bookings, consultation session retainers, and milestone payments with Orvatos.
1. Scope of Digital Advisory Services
Orvatos provides live on-call technical architecture and engineering consultation for software teams. Services are delivered digitally via scheduled video calls (Google Meet) and diagnostic consultation sessions. We do not sell physical goods.
2. Session Rescheduling & Cancellation
- Prior Notice (12+ Hours): Clients may reschedule or cancel any scheduled consultation session up to 12 hours prior to the call time at zero fee.
- Late Cancellations / No-Shows: Cancellations made within 12 hours of the scheduled slot or unattended sessions may be subject to a nominal engineer reservation fee, as technical specialists are reserved exclusively for your session.
3. Refund Processing & Settlement Timeline
Where a refund is approved under our terms (such as cancelled sessions within the permitted window, or duplicate transactions):
⚡ Standard Processing Window: 5 to 7 Business Days
Refunds are automatically reversed to the original payment source (Credit/Debit Card, Net Banking, or UPI) through our payment gateway provider (Razorpay).
4. Refund Requests & Billing Assistance
To request a cancellation, refund, or billing inquiry, contact our support desk with your Ticket Reference Code: